Internet Merchant Policies and Procedures

Aged Care Gurus Privacy Policy
Introduction
Aged Care Gurus regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Aged Care Gurus users, and conforms to
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Aged Care Gurus at
1300 855 770.
Collection of Information
In order to use the Aged Care Gurus website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Aged Care Gurus is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Aged Care Gurus customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff
development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at asktheguru@agedcaregurus.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at asktheguru@agedcaregurus.com.au.
Orders
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
Communications
Aged Care Gurus uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
asktheguru@agedcaregurus.com.au.
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Third Parties
Aged Care Gurus may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
service.
These third parties are prohibited from using your personally identifiable information for any other
purpose.
Aged Care Gurus does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links
Links on the Aged Care Gurus site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of shop.agedcaregurus.com.au.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.

Aged Care Gurus Security Policy
Aged Care Gurus uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Aged Care Gurus or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Aged Care Gurus.
For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au

Delivery Policy
Physical goods
After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your goods via Auspost within
7 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at asktheguru@agedcaregurus.com.au.
Digital Delivery
After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your software/license/access code via
email within 1 working day.
If you wish to query a delivery please contact us at asktheguru@agedcaregurus.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a
7 day money-back guarantee from the time you receive the goods. Please email us at
asktheguru@agedcaregurus.com.au within that time if you are not satisfied with your purchase so that we can resolve any
problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if
any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit & therefore advise you take out
shipment registration of insurance with your postal carrier. Aged Care Gurus will not be responsible for parcels lost or damaged in transit if you choose not to insure.